Refund policy

PRIME FAIRWAY TECH RETURN AND REFUND POLICY
Effective Date: July 13, 2026

1. Overview

This policy explains returns, refunds, and exchanges for purchases made from Prime Fairway Tech at primefairwaytech.com.

Summary
• Return window: 30 days from delivery for eligible items
• Damaged, defective, or incorrect items: Contact us within 48 hours of delivery
• Change-of-mind return shipping: Paid by the customer
• Approved damaged, defective, or incorrect return shipping: Paid by Prime Fairway Tech
• Restocking fee: 25% of the product price on approved non-defective returns; waived for defective, damaged, or incorrect items and exchanges for the same item
• Refund timing: Within 14 days after we receive and inspect the return

2. Contact Information and Starting a Return

To start a return, email support@primefairwaytech.com or call (302) 600-3271. Include your order number, the item you wish to return, and the reason for the request.

Contact us before shipping an item back. We will review your request and, if approved, provide return instructions. Do not send a return to our business mailing address unless we instruct you to do so.

Customer service hours: Monday through Friday, 9 a.m. to 5 p.m. Eastern time.

3. Eligibility for Returns

Eligible items may be returned within 30 days of delivery. We accept eligible returns for both non-defective items and items that arrive defective, damaged, or incorrect.

For a change-of-mind or other non-defective return, the item must be unused, undamaged, in new condition, and include its original packaging and accessories. Used or installed items are not eligible for a change-of-mind return.

Please ship an approved return within 7 days after we provide approval and return instructions.

4. Reporting Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include:
• Your order number
• Photos clearly showing the item and the problem
• A brief description of the problem

We will review the information and, if approved, provide return instructions. Prime Fairway Tech covers return shipping for an approved return of an item that arrived defective, damaged, or incorrect.

The 48-hour reporting procedure applies to problems with an item as delivered. It does not shorten the 30-day window for an otherwise eligible non-defective return.

5. Return Shipping and Fees

For an approved change-of-mind or other non-defective return, you are responsible for return shipping.

Approved non-defective returns are subject to a restocking fee of 25% of the product price. This fee is deducted from the refund. No restocking fee applies to approved returns of defective, damaged, or incorrect items, or to exchanges for the same item.

6. Refunds and Replacements

After we receive and inspect the returned item, we will confirm whether a refund or replacement applies. Refunds are issued to the original payment method within 14 days after we receive and inspect the return.

If you prefer a replacement, let us know when you contact us.

7. Exchanges

We accept eligible exchanges for both defective and non-defective items under the return conditions above. Replacement items are shipped after the returned item is received and approved.

8. Non-Returnable Items

Items damaged through misuse or neglect are not eligible as damaged-on-arrival returns. Gift cards and downloadable digital items are not returnable under this policy.

9. Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, the return process above applies.

10. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect when the updated policy is posted.

Prime Fairway Tech
support@primefairwaytech.com
(302) 600-3271
1207 Delaware Ave #1197
Wilmington, DE 19806, United  States