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Owned and operated by Prime Fairway Tech, our team is ready to assist with orders, product questions, and setup guidance.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your simulator, screen, or accessory does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right impact screen size for my space?
Screen size depends on your ceiling height, room width, and how far back you plan to stand when swinging. Send us your room dimensions and we can recommend the best fit for your setup.
Are your launch monitors compatible with popular simulator software?
Our launch monitors are designed to work with widely used golf simulation platforms. If you have a specific software in mind, reach out and we can confirm compatibility before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team replies within one business day so your build stays on schedule.
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Your payment and personal information are protected by industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
30-Day Returns
Not the right fit for your space? Return eligible items within 30 days, backed by our return policy.
